Support & FAQ

Answers to the questions we get most about the Studio, connected social accounts, your data, and our apps. Can't find yours? Email hello@optimisticmedia.net — a person reads every message.

The Studio

How do I get started with the Studio?

Email hello@optimisticmedia.net with a line about your brand and where you post today. We'll set up a kickoff call, and if it's a fit you'll get access to the Studio Portal, where your calendar, posts, and approvals live. Plans and pricing are on the service page; how the whole process works is on the Studio page.

Which platforms can the Studio publish to?

TikTok, Instagram, Facebook, and Pinterest — always to your own connected accounts, always through each platform's official API, and only after you've approved the post in the portal. YouTube support is on our roadmap.

How do I connect a social account?

In the Studio Portal, open your brand's Publishing settings and choose the platform to connect. You'll be sent to that platform's own login and consent screen — we never see or ask for your password. Once you approve, the platform issues us a limited access token that lets us publish approved posts to that account and nothing more.

How do I disconnect an account or revoke access?

Two ways, either works and both take effect immediately:

  1. In the portal: Publishing settings → the connected account → Disconnect. This deletes our stored access tokens for that account right away.
  2. On the platform itself: TikTok — Settings & privacy → Security & permissions → Apps and websites; Instagram/Facebook — Settings → Apps and websites; Pinterest — Settings → Security → Connected apps. Removing our app there invalidates the token on the platform's side.

Doing both is the belt-and-suspenders option, and we'll never reconnect an account without you going through the platform's consent screen again.

Your data

How do I request deletion of my data?

Email hello@optimisticmedia.net from the address associated with your account and tell us what you'd like removed — a connected social account's data, your Studio Portal account, or an OPTtv account. We confirm receipt and complete deletion within 30 days. Details on what we store and why are in the Privacy Policy.

What do you store about my connected social accounts?

The account's display name, its platform account ID, and the access token the platform issued when you consented — that's it. Tokens are stored server-side, never shared or sold, used only to publish posts you approved, and deleted immediately when you disconnect. The Privacy Policy has a section per platform.

Apps & everything else

Where do I get help with one of the apps?

Each app has its own support address and help pages:

How do I cancel a Studio plan?

Studio plans are month-to-month with no long-term contract. Email hello@optimisticmedia.net before your next billing date and we'll wind down at the end of the paid month — your content stays yours, and we'll disconnect your accounts and delete the stored tokens as part of offboarding.

How do I reach a person?

hello@optimisticmedia.net is monitored daily for everything — Studio, OPTtv, press, partnerships, privacy, and legal. The contact page lists every address in one place.